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SOFTWARE DEVELOPMENT
MANAGE
THE ENTIRE TRANSACTION CYCLE
Infocus helps companies leverage the Internet to strengthen customer
relationships, increase efficiencies, and exploit new channels for selling
products and services. With experience building complete, turnkey e-commerce
solutions across multiple digital channels, Infocus can integrate or
custom-build applications for product presentation and browsing, shopping cart
functionality, order tracking, account management, payment resolution,
personalization, content management, customer relationship management, as well
as inventory and catalog management. We ensure that the solutions we deliver
allow companies to manage and control the entire transaction cycle - from the
initial customer contact, through to product selection, payment processing, and
fulfilment.
INTEGRATE
E-COMMERCE INITIATIVES WITH
ENTERPRISE
SYSTEMS
Infocus
works with companies to develop strategies for leveraging existing investments
in technology and legacy data. We minimize the impact of an e-commerce solution
on the traditional aspects of an enterprise by building projects with the
company's existing infrastructure and internal resource requirements in mind.
Our technical architects carefully examine a company's systems, making
recommendations on the hardware and software required for the customized
solution, providing input on "buy vs. build" decisions, and determining how the
required third-party components will be integrated into the e-commerce
application.
ENSURE TRANSACTION SECURITY
Infocus
ensures that companies will be able to offer secure transaction processing
online in order to win the confidence and loyalty of customers. We take
advantage of the latest Internet security standards, including 128-bit SSL
encryption, as well as emerging credit card processing standards such as SET.
Our application services group ensures that systems are continually monitored
and protected from security breaches, and that issues are managed from
detection to resolution without any traffic interruption.
CONTROL THE COST AND QUALITY OF CUSTOMER SERVICE AND SUPPORT
Internet
technologies have presented businesses with greater opportunities to interact
with and sell to customers directly, while presenting new challenges in
maintaining the consistency of customer service across online and offline
channels. Infocus works with companies to manage the cost of providing service
and support to customers through multiple points of interaction. Based on a
company's internal resources, the nature of its e-commerce initiatives, and the
needs of its customers, Infocus develops an integrated customer support
infrastructure that will enable the company to manage service costs, maintain
the quality of customer interactions, and capture valuable transaction data
both online and offline.
RELIABLE AND SCALABLE E-COMMERCE SOLUTIONS
As
an Internet solutions provider to both domestic and global, Infocus
Communications knows how to deliver superior solutions that make good business
sense. Throughout the process of developing an e-commerce project, we place
special emphasis on optimizing the security, performance, flexibility,
scalability, and reliability of the solution. Our technical architects and
developers have expertise creating custom solutions on the leading e-commerce
platforms. As Internet technologies continue to evolve, we are devising
innovative strategies for incorporating emerging technologies such as wireless
applications and Microsoft.NET into our e-commerce solutions.
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